Return Policy
holahealing.com is dedicated to providing the excellent service to each customer. If the customer did not satisfied the product after receiving it within 30 days, he can contact the customer service on the website and require for the exchange. We will give the response after verify the order and shipping information. All returns must be sent back to our China office address in original condition with the invoice, accessories, labels and gifts, unworn, unused, unwashed. Incomplete returns or unauthorized returns may be refused or disregarded.
Once your returns are received and inspected by the our after-sale dept., full refund (excluding original shipping cost) will be processed and automatically applied to holahealing.com Credit Account or original method of payment within 3 days. Please refer to the Return/ Exchange Terms & Conditions as bellows. Return/ Exchange Terms & Conditions:
A. Defective or Incorrect Items Return or Exchange:
holahealing.com will only be responsible for the defective or incorrect items return or exchange unconditionally, such as incorrect, defective, damage or large stain. Once your returns are received and inspected by the our after-sale dept. (usually within 48 hours of receipt), your refund will be processed and automatically applied to holahealing.com Credit Account or original method of payment within 3 days, or your reshipment will be processed within 3 days.
B. Sizes or Colors Exchange:
Please kindly note that it is the customer's responsibility to carefully read the size and color information of the items on our website, and decide whether the item will fit. If detailed sizes and colors of an item are displayed on our website, holahealing.com will only provide a replacement item instead of a refund and customers are required to bear return shipping costs and reshipment shipping cost.
C. Unwanted or Unopened Items Return or Exchange:
Unwanted or unopened items returned to holahealing.com must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping costs for the unwanted or unopened returns, but holahealing.com will bear the shipping costs for the exchange items. Please select the safe way to return the items, holahealing.com will not be responsible if items are lost during return shipping. As the request on the unwanted or unopened items return, please kindly note that holahealing.com only refund for the order items, not including the shipping cost. Refunds for unwanted or unopened items will be processed and automatically applied to holahealing.com Credit Account or original method of payment within 3 days, once your returns are received and confirmed to be in mint condition by holahealing.com.
D. In cases where we believe that the defects on the returned items are caused deliberately:
we have right to refuse to provide a refund for those items. Please note that we inspect our items before shipping out, and make sure our items will not have defects or stains.
E. All returns must be sent back to holahealing.com China office after requesting a Return Merchandise Authorization (RMA). Unauthorized returns may be refused or disregarded.
F. returns must be sent back in original condition with the invoice, accessories, labels and gifts, unworn, unused and unwashed. Incomplete returns may be refused or disregarded
Please refer to Return & Exchange Operate Instruction to learn how to return or exchange your order. Return & Exchange Operate Instruction:
If you received a defective item, we will accept the return or exchange within 15 days of receipt of purchase. Before returning or exchanging, please contact our customer service representive at service@holahealing.com, to ensure speedy service, please send the email with the following information:
1. Please marks the email subject as "Returns/ Exchanges of Order ID *****"
2. Your Order ID and the exact products code you wish to return or exchange
3. Returns/ Exchanges quantity and details, such as exchange sizes or colors to another, exchange for another different item or return an item for refund. Please note that panties are personal effects, return or exchange is unacceptable
Once our customer representive receive your return/ exchange email, an email notification with a Return Merchandise Authorization- RMA will be sent to you, please take a note for the RMA and send back to our China office address with your returns. Unauthorized returns, Unspecified RMA returns or incomplete returns may be refused or disregarded. Where I can get the Return Merchandise Authorization?
NOTE:After received the payment within 3-10days, consumer will also receive the product or service correspondingly.